9/14/22

Hello Everyone,

I wanted to take a minute to first thank you for being loyal clients! I appreciate your business greatly.

As many of you may know, I have been working on migrating all of my clients over to a NEW support ticket system that is much less buggy than the one we have previously been using. After a few months of researching different options, I’ve decided to use Freshdesk.

If you have already been migrated, you will have already received an activation e-mail and your current open tickets have already been moved over to this new link.

If you have not been migrated, you will be before October 31, 2022, but you can already begin using this new system to send me NEW tickets.

The new support URL is: https://support.webmaestra.com.

Your log-in is your e-mail address from the OLD support system.

 

Thank you all for being patient as I make this transition!

P.S.

If you still need to access the old system to read our previous communication, it is available here: https://www.webmaestra.com/support. I will be keeping this database available until April 30, 2023, when it will be removed from my servers.

If you have already been migrated, please don’t add new tickets to this system.

How to Get Support

Click the questions below to read the answers.


Log in a the link above with the e-mail address you were using with the old system. Each task should be a separate ticket and should be specifically titled (so no ticket subjects that just say “website” or “problem”)


Reply to the e-mail that freshdesk sends out, or log in above.



Leave a voicemail at (424) 999-5825 AND add a new ticket to the system above.


It is often necessary to send embed code  or other code to your developer. Two important things to note:

  1.  Code cannot be pasted directly into the text box in tickets, because it is a security concern.
  2. Code should never be sent by screenshot.

To send code in a ticket:

  1. In the description box, you’ll se an icon that looks like: { }When you click it, a pop up box will appear.
  2. Under “select language” drop down, choose “Generic language”
  3. Paste your code in to the box that says “enter code”
  4. Hit “save” and your code will be pasted into the ticket.



WebMaestra's Philosophy



Transparency

I take pride in my work and therefore, I am upfront and honest every step of the way.

You will always know what you are paying for, how much approximate time it will take, and how much it costs beforehand.
Integrity

Many web designers outsource important development work and charge a premium for a product that is sub-par. I am strongly against this practice.

I am the one who does the work.

Personalization

Your website is an important marketing tool used to paint an engaging picture of your business.

I will work closely and directly with you to create a website that accurately and positively reflects your music lesson business.
Expertise

Proven marketing experience specific to music lessons as well as unique and versatile technical and copywriting skillsets.

This combination allows me to code, design, and even provide content for your website.
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