In an effort to provide a more premium and streamlined service, WebMaestra is now using a ticketed support system.

As of March 1, 2020, ALL service requests must go through this system.

Please register for a support account if you are a current client:

HOW TO GET HELP

Click below to learn how to get help for your individual situation.

I try my best to handle emergency situations as quickly as possible.

Before you report an emergency, please verify that your situation is a TRUE emergency.

Emergency situations are:

  • Your website is down (please use https://downforeveryoneorjustme.com/ first to make sure)
  • Malware or Phishing Software has been detected by your hosting company and they are threatening to take it down

If your website is experiencing downtime, please follow these steps:

  1. File a support ticket, titled “EMERGENCY” and the nature of the emergency.
  2. If you do not get a response within 15 minutes, directly call (424) 999-5825 and leave a message if I do not answer.

If your website is not down, it’s not an emergency. If you need something done the same day that is not an emergency, it will be billed at a higher “rush” rate.

IMPORTANT: DO NOT send additional e-mails to let me know that you filed a support ticket.

Urgent situations are not emergencies, but things that need to be done in a timely manner.

File a support ticket, with the nature of your request. Please mention when you would like the request completed by, and I will try my best to honor that deadline if it is feasible.

You will receive a response with a quote generally within 24 business hours.

IMPORTANT: DO NOT send additional e-mails to let me know that you filed a support ticket.

File a support ticket, with the nature of your request.

Please be specific.

You will receive a response with a quote generally within 24 business hours.

IMPORTANT: DO NOT send additional e-mails to let me know that you filed a support ticket.

My work requires long periods of uninterrupted concentration. The majority of phone calls are by appointment only.

If you require additional phone time that has not been included in your original plan, I offer this at a rate of $30/30 minutes. If we go over time, you will be sent an invoice for the extra time. If I need to call you in regards to something about your website to handle something quickly, there is no charge.


Click here to Schedule a Call

IMPORTANT: DO NOT send me reminder e-mails to let me know that you scheduled a call.
I use calendly, and it already sends me an e-mail and places your call directly on my calendar.

If you would like routine maintenance to be performed on your WordPress site and have not already set up a plan, please send me an e-mail directly and I will let you know the plans available to you.

If you already have a plan, you don’t have to do anything! I take care of the maintenance in the background for you.