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Customer Support


In an effort to provide a more premium and streamlined service, WebMaestra is now using a ticketed support system.

As of March 1, 2020, ALL service requests must go through this system.

HOW TO GET HELP

Read below to learn how to get help for your individual situation.

EMERGENCIES

I try my best to handle emergency situations as quickly as possible.

Before you report an emergency, please verify that your situation is a TRUE emergency.

Emergency situations are:

  • Your website is down (please use https://downforeveryoneorjustme.com/ first to make sure)
  • Malware or Phishing Software has been detected by your hosting company and they are threatening to take it down

If your website is experiencing downtime, please follow these steps:

  1. File a support ticket, titled “EMERGENCY” and the nature of the emergency.
  2. If you do not get a response within 15 minutes, directly call (424) 999-5825 and leave a voicemail.

If your website is not down or there is not a malware situation, it’s not an emergency and you should file a support ticket that will be placed in the queue with all other requests.

Urgent Situations

Urgent situations are not emergencies, but things that need to be done in a timely manner.

File a support ticket, with the nature of your request. Please mention when you would like the request completed by, and I will try my best to honor that deadline if it is feasible.

You will receive a response with a quote generally within 24 business hours.

New Pages, Content Edits, Etc.

File a support ticket, with the nature of your request.

Please be specific.

You will receive a response with a quote generally within 24 business hours.

Talk on the Phone or Zoom

My work requires long periods of uninterrupted concentration. Voice and video calls are by appointment only. Click here to book a call.

WebMaestra's Philosophy



Transparency

I take pride in my work and therefore, I am upfront and honest every step of the way.

You will always know what you are paying for, how much approximate time it will take, and how much it costs beforehand.
Integrity

Many web designers outsource important development work and charge a premium for a product that is sub-par. I am strongly against this practice.

I am the one who does the work.

Personalization

Your website is an important marketing tool used to paint an engaging picture of your business.

I will work closely and directly with you to create a website that accurately and positively reflects your music lesson business.
Expertise

Proven marketing experience specific to music lessons as well as unique and versatile technical and copywriting skillsets.

This combination allows me to code, design, and even provide content for your website.