As of March 1, 2020, ALL service requests must go through this system.
Please register for a support account if you are a current client:
Click below to learn how to get help for your individual situation.
I try my best to handle emergency situations as quickly as possible.
Emergency situations are:
If your website is experiencing downtime, please follow these steps:
If your website is not down, it’s not an emergency. If you need something done the same day that is not an emergency, it will be billed at a higher “rush” rate.
IMPORTANT: DO NOT send additional e-mails to let me know that you filed a support ticket.
Urgent situations are not emergencies, but things that need to be done in a timely manner.
File a support ticket, with the nature of your request. Please mention when you would like the request completed by, and I will try my best to honor that deadline if it is feasible.
You will receive a response with a quote generally within 24 business hours.
IMPORTANT: DO NOT send additional e-mails to let me know that you filed a support ticket.
File a support ticket, with the nature of your request.
Please be specific.
You will receive a response with a quote generally within 24 business hours.
IMPORTANT: DO NOT send additional e-mails to let me know that you filed a support ticket.
If you require additional phone time that has not been included in your original plan, I offer this at a rate of $30/30 minutes. If we go over time, you will be sent an invoice for the extra time. If I need to call you in regards to something about your website to handle something quickly, there is no charge.
IMPORTANT: DO NOT send me reminder e-mails to let me know that you scheduled a call.
I use calendly, and it already sends me an e-mail and places your call directly on my calendar.
If you would like routine maintenance to be performed on your WordPress site and have not already set up a plan, please send me an e-mail directly and I will let you know the plans available to you.
If you already have a plan, you don’t have to do anything! I take care of the maintenance in the background for you.